Refund policy

Return & Refund Policy

Peak Performance Athletics

Last Updated: 9 November 2026

At Peak Performance Athletics, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience.

Please read our Return & Refund Policy before making a purchase.

1. Returns Within 14 Days

We offer a 14-day return period from the date you receive your order for eligible products.

To qualify for a change-of-mind return:

Items must be unused, unworn and in their original condition.
Products must be returned with their original packaging, labels and tags.
Proof of purchase or an order number is required.
Clothing must be unwashed and free from damage, stains or odours.

Returns must be requested within 14 days of delivery.

2. Non-Returnable Items

For change-of-mind returns, the following products are generally excluded:

Opened or used motorcycle oils, fuel additives and lubricants.
Used or installed spark plugs and motorcycle components.
Opened padel ball containers.
Used padel grips, overgrips and grip sprays.
Clothing that has been worn, washed or damaged after delivery.
Personalised or custom-made products, where legally permitted.

These exclusions do not affect your statutory rights regarding defective, unsafe or incorrectly supplied products.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect item, please contact us as soon as possible.

We may request photographs of the product and packaging, together with your order number.

In accordance with the South African Consumer Protection Act, customers have the right to return qualifying defective or unsafe goods within six months of delivery and may be entitled to a repair, replacement or refund.

Where required by law, we will cover reasonable return costs for defective or incorrectly supplied products.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7–10 business days, using the original payment method where possible.

Your bank or payment provider may take additional time to reflect the refund.

5. Exchanges

We accept exchanges for eligible products, subject to stock availability.

For clothing exchanges, items must be unworn, unwashed and in their original condition.

Customers requesting a size or colour exchange may be responsible for additional courier costs, unless the exchange is required because of an error on our part or a product defect.

6. Return Shipping Costs

For change-of-mind returns, customers are responsible for return courier fees unless otherwise agreed.

Original delivery charges are generally non-refundable for voluntary returns, subject to applicable consumer law.

If an incorrect or defective product was supplied, Peak Performance Athletics will arrange or reimburse reasonable return shipping where legally required.

7. Order Cancellations

Customers may request cancellation before their order has been dispatched.

Once an order has been dispatched, the applicable return process will apply.

Any statutory cancellation rights, including those under the Electronic Communications and Transactions Act where applicable, remain unaffected.

8. How to Request a Return

To request a return, please contact Peak Performance Athletics through our official store contact channels.

Include:

Your full name.
Order number.
Product you wish to return.
Reason for the return.
Photographs, if the item is damaged or defective.

Please do not send products back without first contacting us for return instructions.

9. Important Information

Peak Performance Athletics reserves the right to decline voluntary returns that do not meet the conditions outlined above.

Nothing in this policy limits or excludes any rights customers may have under the South African Consumer Protection Act, Electronic Communications and Transactions Act or other applicable legislation.